Im disappointed to receive a second review from this family, especially so long after their loved one sadly passed away. While I fully acknowledge that BOW Care Home had issues in the past, this account does not reflect the care we delivered during her time with us or the improvements made over the past year. Since becoming manager, Ive worked hard with the team to raise standards and ensure residents' individual needs are met. It was a privilege to care for their great aunt  she was a truly lovely lady  and I remain fully committed to providing respectful, person-centred care.