Thank you for taking the time to give us your feedback. We have shared your praise of our staff amongst the team; working in the care sector is always a busy role and it is great for them to feel appreciated by the residents and their relatives and  for their dedication, compassion and skills  to be acknowledged. We are fortunate to have such a committed and hard working team, and are proud to be an equal opportunities employer which is reflected in our diverse team. We would like to state that we ensure fair pay and conditions in line with industry standards.We are sorry to hear your thoughts regarding the bedroom, that it did not meet your expectations. It is located in a generally quiet section of the home although we do appreciate that there may be some localised noise occasionally during the day because of the stock room and lift. We would like to apologise if your husband was disturbed by these external sounds.