Thank you for taking the time to share your feedback. Were pleased to hear your positive comments about the majority of our team being friendly, helpful and caring.Were sorry to learn of the concerns youve raised regarding staffing levels, night-time care, and daily routines. Our Home Manager has been in touch to arrange a meeting, where your concerns can be discussed in more detail.We are committed to providing the best possible care and will use the meeting as an opportunity to listen, understand your perspective, and explore how we can continue to improve.