Thank you for taking the time to share your feedback. I'm so pleased to hear that your wife has received excellent care during her time with us, and that our team has met your expectations, especially as her care needs have increased. Your kind words mean a great deal to the staff who support her each day with compassion and dignity.I'm very sorry to hear about the missing bottle of scent. Please accept my sincere apologies for any distress this has caused. We understand how important personal belongings are. Following my conversation with your daughter, our Home Manager will be looking into this further and will follow up with you directly.Thank you again for your feedback, it helps us to continuously improve the service we provide to our residents and their families.