Thank you so much for sharing your thoughts and for your kind words about our team. We're delighted to hear you find our staff friendly and efficient.We're sorry to hear about the waits you've experienced for morning care on some occasions. While we are fully staffed, there can sometimes be busy periods where things take a little longer, and we're always looking at ways to keep this to a minimum.We also appreciate your feedback on meal temperatures. We've recently introduced a new food provider and are working closely with them to ensure meals are served hot and to everyone's satisfaction.Your feedback helps us keep improving, and we're grateful for it