Thank you for your kind words and the 5* rating for the service at The Magnolia Care Home. We're pleased to know you felt the overall service was good and that you're open to future respite with us. We truly value your comments as they help us improve. With regards to the the points you have raised, we always strive to ensure each resident is well cared for and comfortable, and we'll ensure to discuss this with you in further depth, so we can do better in managing your expectations. Your feedback is appreciated, and we're glad your overall experience was a positive one.