Hi Michael, thanks for taking the time to leave your review. We're sorry to learn of your experience, which differs greatly from other members of your family. Its lovely to hear that you changed your mind on wanting your mother to stay with us, and we'd gladly welcome you back again once we have a vacancy available to do so. Our records show you are in touch with our team who are looking into your financial concerns and we're grateful for your patience while we do this. We hope your mother has settled well in her new home. Kind regards, Barchester's Customer Feedback Team.