Thank you for taking the time to share your feedback. We truly appreciate your kind words about our nurse, the office team, and our activities coordinator. It's heartening to know that their professionalism, warmth, and dedication have made a positive impact on your family's experience. We will ensure your appreciation is passed on to them-they are indeed valued members of our team.We are equally grateful for your honesty regarding the areas where you feel improvement is needed. Your observations about staff attentiveness and response times are deeply concerning, and we take them very seriously.With the arrival of our new manager, we are actively reviewing roles, responsibilities, and expectations to ensure that every team member is aligned with our values and commitment to excellence. Your family member's wellbeing is our utmost priority