Thank you for sharing your thoughts regarding Ellesmere House. We are sorry to hear that this has been your experience.<br> <br>We genuinely appreciate your kind words about our caring staff and nursing team, as their dedication and resident wellbeing are truly at the heart of what we do.<br> <br>We are, however, very sorry to hear about the concerns you’ve raised regarding the environment and facilities. Your observations about cleanliness, maintenance, and comfort are taken seriously, and we sincerely apologise if these aspects have fallen short of your—and our—standards. Providing a safe, comfortable, and welcoming home is a priority, and we continuously work to improve in all areas.<br> <br>We understand you have already filed a formal complaint, and this is currently being investigated for you. Furthermore, the Home Manager is also receptive to any concerns you may have in the meantime, and we encourage you to reach out to them directly to ensure these are addressed efficiently and effectively. <br> <br>Thank you again for your honest review.