We're sorry to hear that your experience did not reflect the high standards we strive for at Croftbank. Our home is supported by a dedicated and compassionate team who work hard every day to provide a safe, respectful, and nurturing environment for all of our residents.While there may be differences in perspective, we are unable to discuss or comment on individual circumstances publicly due to our commitment to resident confidentiality. That said, we always take feedback seriously and use it as an opportunity to reflect, learn, and improve where we can.We are proud that the quality of care at Croftbank has been recognised in our most recent care inspection report, and echoed in many of the positive experiences shared by others.