Thank you so much for your thoughtful and detailed review. We're truly grateful for your kind words and are delighted to hear that you had such a positive experience with our team at Cramond.It's reassuring to know that our pre-admission support helped during a difficult time, and that your relative felt well cared for from the start. We're especially pleased that you've found our communication, daily updates, and activities helpful and reassuring - these are all areas we prioritise to ensure families feel informed and supported.We will continue to do our very best to provide a high standard of care, compassion, and professionalism. Thank you again for your support and for taking the time to share your experience.