Your family has now posted this review across multiple platforms. While we usually avoid public responses, we feel it's important to address some of the comments.We hold documented evidence, supported by safeguarding professionals, the local authority, and medical teams, that contradicts the claims made.Wyncourt is a family-run home, not a corporate provider, and we've operated for 28 years without a single negative review or the need to refuse a family-until now.We have management on site seven days a week and have never refused to share a care plan.We remain focused on providing high-quality care to those who place their trust in us. After multiple placement moves elsewhere, we genuinely hope your mum is able to settle in a setting that meets her needs.