Thank you so much for your kind and thoughtful words. We are truly touched by your feedback and delighted to hear that you feel your mother is well cared for and at home with us. Creating a safe, welcoming, and stimulating environment for our residents is at the heart of everything we do, and it's incredibly rewarding to know that this is reflected in your experience.We're so pleased you've noticed the recent improvements and enjoyed the events and activities, we believe these shared moments are vital in building a strong sense of community. It's also wonderful to hear that you and your family feel welcome and included; your involvement plays a big part in the homely atmosphere we aim to create.Thank you again for your trust and support - it means the world to our entire team.  Sam x