Thank you for sharing your feedback. We're sorry to hear that your experience has not met your expectations.We would like to reassure you that the wellbeing and dignity of our residents remain our top priority at all times. We also want to assure you that we are actively listening and making meaningful improvements. We're currently undergoing significant positive changes, including the opening of a new, Dementia friendly unit and a complete change in our model of care. These changes are designed to enhance the quality of life for our residents and provide even more personalised, compassionate support.We understand that change takes time, but we are confident that these steps will result in noticeable and lasting improvements. We would welcome the opportunity to speak with you directly to better understand your concerns and keep you informed of our progress.Thank you again for your feedback-it helps us grow and serve our residents and their families better every day.