Hi Lisa, thanks for taking the time to leave your review, we're sorry to read of your experience with our Hilton Park Care Home. We understand there are a few upgrades taking place at the home at the moment, and we are grateful for your patience whilst these are being completed. If you would like to be provided with any further detail, please feel free to reach out to the team at the home so they can keep you updated. Kind regards, Barchester's Customer Feedback Team.