Unfortunately, we have limited availability of boxes and so when someone comes into the home without cases or suitable bags we occasionally find ourselves resorting to sacks, however, we do try to avoid it.  Yor comments have prompted a change in that we will ask that loved ones bring in suitable cases for packing when needed and we will no longer use black sacks as I fully appreciate this isn't ideal.  I was surprised to see such a negative review when we worked so closely with the social care team and the next of kin, it is always difficult when we are unable to fully meet someone's needs.  We routinely have a wide array of activities and outings, and always looks to ensure that those that live here are treated with dignity and respect. I have spoken with the management team and both myself and the Manager are very sorry that your experience of the home was so negative, I would be very happy to speak with you regarding your experiences when you visited.