Thank you so much for taking the time to share your experience regarding your mother's care at Beeston View. We're please to hear that, despite the challenging circumstances, her physical health has seen some improvement under the care of our dedicated team. We note your comment regarding one-to-one interaction. This is something we continually aim to improve, and your insight highlights the importance of finding those quieter moments of individual connection, even on busy days.Thank you again for your thoughtful message-it means a great deal to the team and helps us continue to grow and improve the care we provide.