Thank you for taking the time to share your feedback. We welcome all comments, as they help us to reflect and continuously improve our service.We have carefully reviewed the background and concerns raised, as we believe they may not fully reflect the care and support provided at Rastrick Hall & Grange. Our management team worked transparently with all relevant external agencies, sharing all necessary information. Following their thorough reviews, the cases were closed with no further action, as it was confirmed that all appropriate procedures had been followed in line with guidance from health professionals.Rastrick Hall & Grange is committed to delivering a consistently high standard of care, and we are truly sorry to hear that your experience did not meet your expectations.