It is very upsetting to read your review, considering your last visit to the home was back in December 2024, its rather strange to understand why you submitted the review in July 2025,where your relative is no longer in our care and home was under different management then. Things have massively changed at North Court which is evidenced in many external reports from various professionals and people's feedback. I am really sorry, that you experienced such disappointing feeling at your visit back in 2024, but I can reassure you, our residents are looked after by fully permanent professional staff working up to the highest standards of care.