Thank you so much for your heartfelt and thoughtful review. It truly means the world to us that you and your brother felt York Manor was the right home for your mum from the moment you arrived.We're so pleased to hear that the process of moving your mum in was smooth and that the room you hoped for was made available. It's lovely to know she found it beautifully decorated and even thought it felt like a hotel - that really brought a smile to our faces.Your kind words about our Front of House Manager and the whole team are deeply appreciated. We are especially proud that every member of our team - from domestic to kitchen to care - made a genuine impact on your mum's comfort and wellbeing. Stories like the domestic staff helping with her nails and our chef's attention to her personal tastes highlight the compassion and dedication we strive for every day.As your mum's needs changed, we're grateful we could be there to support both her and your family.