Thank you so much for taking the time to share such a thoughtful and balanced review. We're really pleased to hear that your dad's transition to Brook House has been a positive experience for both him and your wider family. Supporting residents and their loved ones is something we care deeply about, so it's lovely to know that the team has made you feel welcome and supported too. We appreciate your comment about room dcor-it's helpful feedback and something we'll continue to look at. Your kind words will mean a lot to the team.