Hi, thanks for taking the time to leave your review. We're sorry to hear you're unhappy with your experience at Cheverton Lodge Care Home. Our staff members are using a company device for planning and recording care, be reassured our staff are not permitted to use personal devices, we're happy to talk through this on your next visit to the home. On speaking with the General Manager we're aware your concerns have been raised with the home directly, and the team are supporting you and your father. If you'd prefer to get in touch with our team, please reach out to us at feedback@barchester.com Kind regards, Barchester's Customer Feedback Team.