Thankyou for your feedback, We do take all feedback seriously I   would like to say Thank you for the lovely feedback you gave around the care your mum received whilst you visited your mum  here at Rowena, and i  am sorry you feel this way, and if you would like to come and discuss any concerns with myself please feel free,  i understand that this is a very difficult time for you and your family,   and if I am able to support and relieve any of your concerns please feel free to contact me. As a home we send our condolences to you and your family at this difficult time.