Thank you for taking the time to leave your feedback. We're so pleased to hear your kind words about our care team - they work hard to create a warm and supportive environment, and it's lovely to know their efforts are recognised.I'm sorry to hear that you felt I was unavailable to speak with you. That is never my intention, and I sincerely apologise if I came across as too busy or unapproachable. I truly value the opportunity to connect with families and friends, and I'd welcome the chance to speak with you directly at your convenience.Please don't hesitate to reach out - I'd be more than happy to arrange a time to chat.Warm regards,Sarah Mann