Thank you for taking the time to share your experience with Sycamore Heights Care Home. We're pleased to hear that you found the staff to be friendly and caring, and that you felt confident in your choice after visiting several homes. We understand how challenging it can be to watch a loved one's dementia progress, and we hope your mother's comfort and well-being improve over time.We're very sorry to hear about the delay your sister experienced at the front door - this is not the standard of responsiveness we aim for. Your feedback is invaluable, and we did review the problem with the call bell as soon as it was brought to our attention. Thank you again for your honest feedback. If there's anything more we can do to support you and your family, please don't hesitate to let us know.