Thank you so much for your kind and thoughtful review. We are truly pleased to hear that you feel your mum is well cared for, safe, and supported here at The Old Coach House. It means a great deal to us to know that both your mum and your family feel confident in the care she receives. Our team works hard to create a warm, respectful, and engaging environment for all our residents, so your recognition of the staff's friendliness and professionalism is deeply appreciated. We are also glad you've noticed our commitment to offering a range of meaningful activities while always respecting each resident's choice and independence. Ensuring your mum feels both included and free to make her own decisions is a priority for us. Thank you again for your continued trust and support. Should you ever have any suggestions or wish to discuss your mum's care further, please don't hesitate to get in touch.