Hello,Thank you for your response. We genuinely appreciate your feedback and understand that managing finances during these challenging times can be stressful, especially with the rising costs of care across the sector. Please know that we are committed to supporting you by connecting you with resources that may assist you further.We recently welcomed new staff members, and we acknowledge that they may face some initial challenges as they transition into their roles. However, we prioritise keeping all residents informed about changes and ensure that all new team members receive comprehensive training that aligns with our established standards.We are also pleased to report that our staff turnover rate is low, which helps maintain continuity of care for our residents. Your kind words about the safety of your mother and the environment at Devon Lodge mean a lot to us. We are dedicated to upholding those standards.Thank you once again for your feedback and support.