I'm sorry to hear that you feel this way. Evelyn May House remains committed to providing high quality care in a safe and supportive environment. We understand your concerns and want to reassure you that appropriate steps are being taken. The matter is currently under investigation by both our team and external bodies to ensure transparency, and we will remain in communication with you throughout. I understand this is frustrating, but please know we are committed to thoroughly addressing your concerns. As manager, I remain dedicated to supporting all residents and families with empathy and professionalism. We wish your mother well in her new nursing care environment.