Hi Jill, thanks for taking the time to leave your review. We're sorry to learn you're unhappy with Middletown Grange Care Home, particularly as we can't see that any concerns were raised during your mums time with us - we would have loved the opportunity to put things right for you.  Our Memory Lane Community is designed with comfort and safety in mind for all our residents, but we'll share your feedback with the dementia team so they can review the environment during their next visit. If you'd like to discuss your feedback further, please reach out to the manager of the home, or you can get in touch with our team at feedback@barchester.com. Kind regards, Barchester's Feedback Team.