It's wonderful to know that your Mum settled in well, enjoying the activities, and making the most of our communal areas with you and your family. We always strive to create a warm and welcoming environment where our residents feel at home and their families feel at ease.We're especially pleased to hear that your Mum's birthday was a special occasion and that you were able to celebrate together with your family. Creating happy memories and supporting meaningful connections is at the heart of everything we do.Thank you for recognising the efforts of our staff in getting to know your Mum and ensuring her needs are met. Your comments about the cleanliness of her room and her enjoyment of meals and coffee mornings mean a great deal to us.