Thank you for your feedback. We are sorry to hear of your concerns regarding your mother's care. When she first joined us for end-of-life care, she improved and returned home; when her health declined again, Springfield was chosen once more by the family. Your siblings, who hold Power of Attorney, were satisfied with her room selection, and no concerns were raised during her stay. All residents are free to use communal areas, and a television was available both in the lounge and her room. Activities like pet therapy and bingo were well attended by your mother. The room window had a safety restrictor, but her patio door provided private outdoor access. Regular inspections have not identified odour issues. We strive for high standards and regret you feel we did not meet expectations. Please contact the Home Manager if you wish to discuss this further.