Thank you for taking the time to share your feedback. We're pleased to hear your positive comments about our building, dcor, and facilities, and that you found the environment well-maintained and welcoming.We always aim to provide the highest standard of care and communication, and we take all feedback seriously as part of our ongoing commitment to quality improvement. While we're disappointed to learn that certain aspects of your experience did not meet your expectations, we appreciate you highlighting these areas, as it helps inform our continued efforts to support both residents and families.If you would like to discuss any of your concerns in more detail, please don't hesitate to get in touch directly.We wish your father and your family all the very best for the future.