Hi Caroline, we're sorry to hear you remain unhappy following the response you've received to your complaints raised to the home and our team. Your concerns were fully investigated at the time and we explained the reasons the financial elements took a short amount of time to resolve, as they had previously been managed by a solicitor. We're disappointed your experience with the home didn't meet your expectations, and as previously advised, you can find further details on our complaints process here: https://www.barchester.com/contact-us/complaints-and-compliments. Kind regards, Barchester's Customer Feedback Team