Thank you for sharing your thoughts regarding Haven Lodge. We greatly appreciate your kind words regarding our staff and home.
In regard to your mother's clothing, our staff always do their best to support residents with their clothing and personal care, and we encourage you to speak to staff if you have any concerns as they will be able to advise you of any factors which may have affected this support being provided.
Furthermore, we pride ourselves in providing a wide variety of meal choices on our menu to ensure that all residents can choose meals which they enjoy. We encourage you to speak with the Home Manager directly if you feel there is a lack of meal choices that your mother enjoys as discussions can be held to implement new meals based upon your feedback.
Once again, thank you for sharing your feedback regarding Haven Lodge. Your input is invaluable to us and allows us the opportunity to develop and improve the standard of care we provide.