Thank-you very much for your feedback which is vital to us as we strive to maintain the very best standards throughout. The staff are not permitted to use their mobile phones on shift however they use PCS hand held devices to record resident's food and fluid intake and daily interactions and activities. These devices look exactly like a mobile phone so it can sometimes appear that way which can be misleading. We will feedback your comments to the management team who will address the concerns and take appropriate actions to resolve. Thanks again. Best wishes.