Thank you for your review. We value all feedback as this helps us to improve our service where required. We appreciate your positive comments about the cleanliness of our home and the friendliness of our staff team as we work hard to create a welcoming, safe and homely environment for our residents. We acknowledge your concerns around staffing levels; please be assured, staffing levels are based on resident dependencies, and we are committed to always delivering safe, high-quality care. Please do not hesitate to get in touch directly with the home manager should you wish to discuss your concerns further