Thank you so much for your kind and thoughtful feedback. We're absolutely delighted to hear that you've noticed a positive change since our new manager came on board, and that your mum is enjoying her time with us at Richard House Care Home. It's wonderful to know that our carers are making such a meaningful difference - they truly are at the heart of what we do, and your words will mean a great deal to them. Your comments about the cleanliness and modern feel of our home, including the bedrooms, lounges, and communal spaces, are very much appreciated. We take great pride in maintaining a welcoming, airy, and comfortable environment. Thank you again for your recommendation - it truly means a lot to us and to future families considering care options for their loved ones.