Thank you so much for your kind words and for taking the time to leave a review. We're so pleased to hear that you felt the care you received was excellent - that truly means a lot to our team.We also really appreciate your honest feedback about the hot drinks and shower facilities. We're sorry to hear these aspects didn't fully meet your expectations, and we'll take this on board as we continue to look for ways to improve the experience for all our residents.If you'd be happy to speak with us further, we'd welcome the chance to discuss how we can better support your needs in future.