We are sorry to hear about your experience of our home. We strive to offer the highest standards of care and we are disappointed when this has not been achieved.  It is sometimes difficult for all of us to deal with the changing needs of residents and often that is the reason for their admission in the first place. Sometimes the change is such that we can no longer safely meet the needs of a resident despite our best efforts. We feel that when this happens, we should be swift to help people relocate to somewhere more suitable and on hindsight we feel we could have helped sooner in your father's case. We were relieved that social services located a more suitable home for your father and we are delighted to hear that he is progressing so well.Please rest assured, that where areas for improvement are identified, we work swiftly to correct these and learn from them. We sincerely regret that your experience of our home was not to your expectation,   We are sorry for any distress caused.