Dear Deb,Thank you so much for your very warm and thoughtful words. We're truly grateful that you've taken the time to share your experience. It means a great deal to all of us to know that your friend is happy living at Brynfield and that you feel supported during your visits.We're also pleased to share that we've recently been inspected by Care Inspectorate Wales (CIW). In this first year of formal grading, we were rated Good in all key areas-Well-being, Care and Support, Environment, and Leadership & Management. We've been guided that this is a solid foundation, and we are now working hard to achieve Excellent across the board at our next inspection.Your feedback reinforces the importance of what we strive for every day: kindness, dignity, and quality care.With sincere thanks,