Thank you very much for your feedback. We're pleased to hear that you're generally enjoying life here and that our kitchen staff have been able to adapt the menu to your preferences - it's important to us that everyone feels comfortable and well-catered for. We're also glad you find most of our carers supportive and skilled, especially with personal care. We appreciate your honesty regarding being addressed across the room and your concerns about a couple of staff members coming across as too bossy. We'll take this on board and will follow up with the team to ensure all interactions remain respectful and person-centred. It's great to know you find GP access convenient - we aim to make healthcare as accessible and stress-free as possible. Please don't hesitate to raise any further concerns with us directly - your comfort and dignity remain our top priorities.