Thank you so much for your kind and thoughtful words. We are truly grateful for your feedback. It means a great deal to all of us to know that the care and support we provide have helped make a difficult situation more manageable for your family. We understand how emotional these times can be, and we are committed to treating every resident and their loved ones with the utmost compassion and respect.Your appreciation will be shared with the whole team-they will be heartened to know their efforts are making a positive difference. Thank you also for your recommendation; it's incredibly encouraging and valued.