Thank you for taking the time to leave your review for Neale Court Care Home. We are sorry to hear that you feel there's been a decline in the activities since your mum moved in. We completely understand how important it is for our residents to feel stimulated, engaged, and part of a lively, happy home, and we're taking your feedback on board.We're currently reviewing our activities provision and have recently advertised for additional activity staff to help us bring more variety and energy back to the home. We understand how important this is, and we are committed to making improvements.We are also looking at how we communicate trips like The Ark to ensure plans reflect what's realistically possible and avoid confusion.Please be assured that any private support arranged for your mum will not affect her access to group activities-we want all residents to enjoy a full and stimulating lifestyle. If you'd like to chat in more detail, we'd be very happy to meet with you.