Thank you so much for your beautiful and heartfelt message. We understand how incredibly difficult it can be to make the decision to move a loved one into care, especially under such emotional circumstances. Your trust in us means more than words can express.It's truly heartening to hear that your first impressions of the Birch unit helped ease some of those initial fears. I'll be sure to pass on your kind words to the whole team, who will be deeply moved by your appreciation. Thank you again for placing your trust in us.