I have been in the service in the last 2 years. Since then, the management has increased the staffing to meet our Resident's needs better. All staff are instructed not to leave any resident they are assisting to do another activity at all cost. Patient safety is paramount to us. Every day is different in a care home setting, there will be days that is is busier than normal. We always aim to answer all calls promptly but if staff are in a middle of assisting residents, a little wait cannot be avoided. The lounge is not to be left unattended so even if there is a staff in the lounge, they cannot do any other activity if there are  Residents in the lounge.Symonds House Nursing Home is always supporting Resident's and their families, happiness and comfort. We are more than happy to assist when and if necessary.