Thank you for sharing your experience and please accept our sincere condolences for the loss of your friend. Your feedback is valued and we take it very seriously. Your friend was very unwell, however we acknowledge the  situation you described and the impact it must have had on you. If you would like to discuss this further, we would welcome the opportunity to speak with you directly. We are happy to discuss what was happening at the time and address any concerns you have in more detail. Please do get in touch with us.