Thank you for taking the time to share your feedback. We are truly sorry to hear that you were unhappy with aspects of your father's care. We pride ourselves on the resident experience and are sorry that, on this occasion, you found it fell short of the usual positive feedback we receive regarding the well-being of our residents. Please be assured that your comments are being taken seriously and will be carefully considered as part of our ongoing commitment to maintaining and improving the standard of care we provide. We understand our management team has been working on this with you, and will continue to do so.