Thank you for sharing your experience and for trusting us with your father-in-law's care at Salisbury Manor. We're so pleased to hear that, after a challenging start, his stay with us turned into a positive and enjoyable one.<br> <br>We’re truly sorry that the initial communication did not meet your expectations, especially during such an important transition. It's clear how much care and attention your family put into planning for his stay, and we regret that the start did not reflect that. <br> <br>We’re grateful you brought your concerns to our attention so promptly, and we're glad our team was able to respond quickly and effectively.<br> <br>It’s wonderful to hear that your father-in-law enjoyed his room, the meals, the activities, and especially the company of other residents. Knowing that he felt comfortable and engaged means a great deal to us.<br> <br>Thank you again for your honest and balanced feedback. We take all comments seriously and continue to learn and improve from them. Your confidence and support are truly appreciated.