Thank you for taking the time to share your reflections during what we appreciate is a very personal and emotional time. We are sorry for your loss and send our heartfelt thoughts to you and your family. We understand how important it is for families to feel reassured and supported, and we take all feedback seriously. Your comments have been noted and will be shared with the relevant teams, as we are always looking to reflect and consider how we can enhance the experience for those we care for and their loved ones. We would welcome the opportunity to discuss your observations further and ensure your concerns are appropriately acknowledged. If you would like to speak with a member of our team, please do not hesitate to get in touch with the home directly.