Thank you for taking the time to share your feedback. We are sorry to hear your concerns about staffing levels. Ensuring that we have the right team in place to deliver the highest standard of care is something we take very seriously. Our priority is always the safety, comfort, and happiness of our residents. We are committed to providing a responsive, consistent, and caring environment. We value feedback as it helps us to improve, and your comments have been shared with the management team to support continuous improvement. If you would like to discuss this further, please do not hesitate to speak directly with the Home Manager or the Client Liaison Manager at your convenience.